Our Services:

1. We provides Top Level Customer Service that specialists are always standing by to solve any of your problem.

2. If you have any questions about the shipping time & defective quality , please do contact us, we can give you a satisfied answer & resolution.

3. Your 5-STAR POSITIVE feedback is very important for us and Please do NOT leave negative feedback without any communication.

About sample:

1. For the existing samples we have stock, we could provide free samples, but the freight charge need to be paid by customers.

2. If you need samples of your own design or custom logo, you will have to pay the mould charge (set up charge).

3. We will start to prepare samples for you as soon as we confirm the payment. Your full address (including receiver's full name, phone number, zip code, city and country) should be well declared.

4. If you do not have a DHL, FEDEX, TNT or UPS ACCOUNT for the freight collection, we also accept transfer through Paypal.

FAQ

1. Q:What other special products can we produce?
A: We custom Medals, Challenge coins, Belt Buckles, Cufflinks, Bottle opener, Tie clip, Stud earrings, Car Emblem, Dog tags, Neeklace, Key chain, Ring, Spinner etc.

2. Q:What format of design drawings do we accept?
A: Adobe Illustrator file is the best, but PDF, PS, PNG JPEG also is OK.

3. Q:What is the MOQ
A: Our MOQ is 100 pcs.

4. Q:How about the standard quality?
A: All looks good and defeat rate under 5%, not 100% perfect .

5. Q:How about the sample policy?
A: We can provide 2 pcs free samples but the size no more than 2inches .
You need to pay mold fee and shipping cost (if need to ship to you ).
6. Q:Why should I pay all fee before production, why can't pay 50%?
A: From artwork to produce will cost workface and our lots of attention, just to make sure this order can come out perfect and you want them.

7. Q:How do I pay my order?
A: PayPal, Western Union, T/T and Alipay (best suggestion )
8. Q:Which delivery way is avaiable?
A: FedEx, DHL, UPS(best suggestion), and TNT.
9. Q:Can I ues my own delivery account , if I have?
A: Sure, that is okay.