Description:

Please take photos and tell the express for the complain, then send pictures to us, we'll help you to claim for compensation from
express, and then, re-make for you or send you compensation.

Our fault, we re-make for you for free or provide discount, even refund if you request.
Your fault, you will afford the extra cost if you want to re-make.
Both fault, afford the re-make cost together, or we provide you a some discount because of our part fault.

Our Services:

1. We provides Top Level Customer Service that specialists are always standing by to solve any of your problem.

2. If you have any questions about the shipping time & defective quality , please do contact us, we can give you a satisfied answer & resolution.

3. Your 5-STAR POSITIVE feedback is very important for us and Please do NOT leave negative feedback without any communication.

About sample:

1. For the existing samples we have stock, we could provide free samples, but the freight charge need to be paid by customers.

2. If you need samples of your own design or custom logo, you will have to pay the mould charge (set up charge).

3. We will start to prepare samples for you as soon as we confirm the payment. Your full address (including receiver's full name, phone number, zip code, city and country) should be well declared.

4. If you do not have a DHL, FEDEX, TNT or UPS ACCOUNT for the freight collection, we also accept transfer through Paypal.

Specification:

FAQ:

Q: Are you trading company or direct factory?
A: We are factory, welcome to visit us:)

Q : How to get a sample?
A : Usually, we provide reference sample free of charge while you afford express charge. If need sample follow with your design that would charge sample fee, but while you order quantity is large we would return the sample fee to you.

Q : How to pay express charges if ordering samples?
A : You can use your DHL, FedEx, TNT, UPS account by freight collect at destination. If you don't
have a courier account, we will calculate the express freight charge for you and you can pay the freight charge directly to our company account, and then we deliver the samples to you by courier.

Q: Can we order the Quantity lower than your MOQ?
A: Yes, but we have to ask for surcharge to make it up to raw material suppliers.

Q: OEM & ODM service
A: We provide customized OEM service and ODM service with professional designer.

Q: What type of logo format should be submitted to make my own printing?
A: We accept AI /PSD format or JPG with 300DPI resolution

Q: After-sale services warranty
A: We guarantee our quality on all of our items. Any quality problem products will be replaced by new products

Q: What kind of Shipping Method we can use?
1. Sea shipping from Ningbo or Shanghai port.
2. Air Freight from Shanghai airport.
3. Express courier: door to door by DHL, TNT, Fedex, UPS, EMS etc

Q: Lead time
A: Around 7-20 days after received the payment depending on the quantity.