CONTACT US

With a long standing tenure and extensive positive track record for delivering positive experiences, we continue to offer high quality products at incredibly low prices.

Please, if you have any problems with your purchase or feel that we did not perform at a 5 star level, please contact us prior to leaving feedback so we can make it right for you!

RETURNS

Returns are accepted within 30 days of item receipt. Buyer pays return shipping.

The product does have a 1 year warranty on it from the manufacturer, you can contact them directly for assistance. For other information please read our listing which described shipping insurance.

If you have any questions you must ask us in writing prior to bidding!

OPEN, NON-DEFECTIVE ITEMS

We do not accept open box, non-defective item returns.

BRAND NEW, UNOPENED ITEMS

Within 14 days from shipment date, you may return any unopened product. Unopened items returned during those 14 days will not be charged a restocking fee. Returned after the 14-day period are not accepted. Buyer is responsible for any shipping charges incurred to return the item to us.

DEFECTIVE ITEMS Eligible*

Defective products may be returned for an exchange within 14 days from the date your product was received. Defective products must be returned in the original packaging with all original contents. Product must be returned no later than 7 days from the receipt of your return authorization number. Buyer is responsible for any shipping charges incurred to return the item to us. Item must be shipped back using the same shipment method used to ship the item to you. Item can only be exchanged for an identical item.

We do not accept open box, non-defective item returns.

*Most items originally thought to be defective turn out to be a result of user error or compatibility issues. If you believe you may have received a defective item, we encourage you to contact us and see if the issue you are experiencing can be resolved without return and replacement. For US buyers, in almost all cases your item will be covered under factory warranty; if this is the case we may opt for this option over return and replacement.

EREFUSING A PACKAGE

If you should place an order with us and then refuse a package for any reason other than damage to the merchandise in the box, please know that you will receive a refund for the amount of your original transaction less any shipping charges we have incurred in getting the package to you originally as well as the cost of the return shipping.

INSURANCE

This product ships via FREIGHT / LTL. Shipping is only available to the Continental USA. The item will be shipped insured however you must NOTE ANY DAMAGES ON THE DELIVERY. Do NOT refuse the product simply inspect on delivery and note if there are any damages and the product is fully covered! If you do not note damages on delivery the customer is responsible for filing all claims and dealing directly with the shipping carrier so please be sure to check the product and sign for the delivery in good condition once inspecting the product.