GuangDong Grasse Environmental Technology Co., Ltd

  Make Each Place With Its Own Smell Taste

An original design manufacturer (ODM) is a company which designs and manufactures a product which is specified and eventually branded by another firm for sale. Such companies allow the brand firm to produce (either as a supplement or solely) without having to engage in the organization or running of a factory.

We adopt the advanced 5S workshop management mode, focusing on every process from raw material purchasing to manufacture. In order to show the best product quality to you, we test every product strictly and pack completely before shipping out.

Strong R & D capability

1. Sales Team:23 Staffs

2. Marketing Departments:8 Staffs.

3. Production lines: 65Staffs

1. Technical Training Service

To help user have a comprehensive understanding the products and daily use, maintenance and management, we will provide comprehensive, systematic training for the client-side technician or operator.

This training is including the installation, commissioning, operation and maintenance. Strive to make the user use it according to our training and system construction documentation can be independent management, operation, maintenance the whole system.

2. Guaranty and Warranty

Each part of the equipments will be strict inspected, to make sure the quality before package, and a minimum of fault rate. Follow the guidelines “fully protect the user’s investment and efficiency, fully meet the requirement of user and reduce their burden.”

a). Customer Satisfaction Surveys

Our company will organize satisfaction surveys according to customer feedback. During this survey, the user can propose any quality problem and opinions, the company will be listened modestly, treat and make record survey to customer problem then solved carefully for customers.

b). After-sale Service

The after-sale department will be in touch with the customer at the first time, effectively communicate with customers about the problems. For general failure problem, the after-sale team will solve by telephone or network remote ways in time. For unable to remove the sever faults problem, after-sale team will arrive on time to solve the problem.

c). Lifetime Service

Even though the roduct is beyond warranty period, we still provide paid on-site maintenance repair service, only charge the basic cost. While users can still get free maintenance technician team of regular service instruction, remote technical assistance and other services.