KVSIO INT’L GROUP CO., LTD

KVSIO INT’L GROUP CO., LTD

A global leading kiosk manufacturer and solution provider

We produce our products in our own large-scaled factory using advanced production equipment and testing instruments. Each of our production processes are managed by state-of-the-art scientific and systematic manufacturing approaches. From material procurement, to testing prior to shipment, the entire production process is strictly executed by our professionals in compliance with accepted international standards. We are dedicated to providing customers with high quality, cost-effective, value-added products and solutions.

Factoty Building

Laser Cutter

CNC Punch

Bending Machine

Welding

Enclosure Qality Checking

Bill Payment Assembly Line

Ticket Vending Kiosk Assembly Line

ATM Assembly Line

Mobile Charging Kiosk Assembly Line

KVSIO has extensive experience to customize both hardware and software of self -servie Kiosk for specific needs, that facilitates clients to be easily market and build his own brand.

Customization Process

KVSIO has a focused team with dedication and determination to work for our customers' best interests. Our fully motivated staff and unmatched R&D capabilities enable us to react swiftly and effectively to meet our customers' needs with a comprehensive and customized set of end-to-end solutions and products. We are committed to helping customers and partners succeed in business and through our efforts, we make our customer’s business lives easier, safer and more profitable.

Mechanical Designing Department

Software Development Department

We are a passionate team with unparallel expertise in Kiosk manufacturing, dedicate to providing you an idea Kiosk solutions and turn your vision into reality.

KVSIO Reception Desk

General Manager's Office

KVSIO Meeting Room

Overseas Sales Devision

Mechanical Designing Department

Software Development Department

Production Department

After-sale Service Department

------------------------------------------------------------------------------------------------------------------------------------------------

Employee Activities

KVSIO Milestone

With the self-service Kiosk in various sectors becoming more and more pervasive, the profit and brand reputation are more dependent than ever on the technology solutions. As a leading provider of Self-service Kiosk technology, KVSIO is striving to offer our customers and partners a world-class support, responsive service as well as customized solutions for optimized operation.

KVSIO has established the widest Self-service Kiosk service network in China and a number of service centers overseas. Our industry-leading technical supports are available 24 hours a day, 365 days a year and include:

Warranty Coverage

Lowest total cost of ownership is at the heart of KVSIO’s Warranty Plan options. Every kiosk and all related components sold are warranted for a minimum of one year. The two warranty options are Standard One Year, or Extended Three Year. Both plans include expert technical phone support for troubleshooting assistance and simple return to factory replacement / repair methodology.

KVSIO takes full ownership of prompt repair resolution, and eliminates “smoke and mirrors” coverage where customers are tasked with component manufacturer warranty resolution.

Standard One-year Warranty

The standard one-year warranty is included with purchase and includes one year replacement / repair coverage on all parts and enclosure elements.

Extended Three-year Warranty

The extended three-year warranty is available at the time of purchase and includes three year replacement / repair coverage on all parts and enclosure elements.

While KVSIO uses only the highest quality components, extended warranty is a reasonably priced option we encourage our customers to purchase. It provides an added level of field insurance, and ultimately lowers total cost of ownership over the life of a deployment

Technical Support

KVSIO provides Software Engineering Service, On-site Technical Support, Remote Technical Support, Consultancy Service, RFP and Tender Documents Preparation Support Document support and to our ASPs (Authorized Service Provider) or End Users.

Software Engineering Service

Software engineering service is evaluated and/or provided after an ASP/End user submits a service application to KVSIO if any software service or products required. KVSIO will audit, develop and perform the task. ASP’S are obligated to explain and deliver the information about software to the end-user. Meantime, ASP’S are obligated to co-operate and finish the network, upgrading, maintenance and test on site.

On-site Technical Support

KVSIO will provide on-site technical support to the ASP (Authorized Service Provider) and the customers, if any critical problems encountered with operation of Kiosk/ATMs or break-downs which could not be resolved by ASPs.

ASP or the Customer can inform the detail of such critical problems. KVSIO experts will probe such problems and send their Customer Service Engineers with required Spares and Tools to the site to resolve the issues. This support is normally chargeable.

Remote Technical Support

There is a 24 x 7 service support on Query answering & troubleshooting through telephone, email, Internet Chat, Video meeting and so on.

Consultancy Service

KVSIO provides a wide range of consultancy service in Self-Service Equipment and Payment Processing and Core Banking Implementation Systems.

RFP and Tender Documents Preparation Support

KVSIO will provide all necessary support to the Agent/Distributor/Dealer and ASP in preparing RFP and Tender documents for Kiosk/ATM Procurement and Service Contract by providing all the technical and commercial information required.

Document Support

KVSIO shall keep updating its Authorized Service Provider (ASP)/customers with the latest and the most comprehensive products & services information.

Spare Parts Support

Warranty Spares are replaced by KVSIO. The defective part should be sent to KVSIO by ASP/End user at its cost and the replacement will be sent immediately by KVSIO.

Sales of Spare Parts
KVSIO suggests ASP/End users to maintain minimum stock of important critical spares at their service center. Such spares can be directly bought from KVSIO at a reasonable cost. Minimum lot can be suggested by KVSIO depending up on the number Kiosk/ATMs bought or installed in that area.

Repair of Spare Parts
KVSIO's engineering team are capable of repairing defective spare parts. The defective spare parts may be sent in lot to KVSIO's local service center which will be repaired and sent back. KVSIO also can send professional engineers to field for repairing. A reasonable amount will be charged by the ASP to the concerned.