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CUSTOMER CASE

FAQ

1. Can the good tray fit our product?
We have 4 kinds of good tray options, including, spiral, conveyor belt, direct push, and hanging good tray. We can select a good tray based on your product dimensions and packing.

2. Can we put our logo on the machine?
Yes, we can customize the sticker for you. And for our touch screen vending machine, you can upload your logo and service hotline to the screen.

3. Can I remotely check the inventory and sales data?
Yes, with our smart vending system, all data can be checked from mobile and you can even remote control the machine. For example, cooling system on/off, machine on/off. Remotely put the machine out of service and other machine settings.

4. Does your machine accept my country's money/currency?
We have a bill/ coin/ card/ E-wallet payment option, Currently, our payment solution supports more than 100 countries, so most likely our machine can support your country's money/currency.

5. Do you provide after-sales service/ product warranty?
We provide an 18-month warranty. Free spare parts within one year, and lifetime remote tech support. We handle software maintenance for your machine.

6. How long do you deliver?
For standard machines, the lead time is 30-45 days, for custom-made machines, please check with our sales team.

7. Why should we buy from you instead of other suppliers?
We have exported our machines to more than 50 countries, with a high repurchase rate. We represent the highest quality standard of China vending machines. Strong hardware and stable software system.

8. Do you develop the software yourself?
Yes, we have a big software development team. Our R&D staff occupy 40% of the total staff quantity. Both hardware and software, we develop and produce by ourself.