Full Set (boom 5m monolayer fence, mounting plate, remote control); Aluminium TOP,steel housing

Warranty & Feedback

▲12 months' warranty for the machines, not for the consumables. We stand behind our products all the item, so even if your warranty period has expired, you can still seek for service or technical support from us with low cost.

▲ Any warranty shipping cost to us is responsible by buyer.

▲ Any shipping cost to buyer is responsible by the seller.

▲ We committee to the customer satisfaction and want to bring you the best purchase experience. If there is any problems, please contact us ASAP. If not, please leave us a positive feedback as it's very important for us. Thanks very much.

Returns & Exchanges

▲ All returns must be made within 14 days of delivery date. Items must be in new, unused condition, with all original materials included with the shipment. A partial refund may be applied for opened or damaged items, depending on the condition.

▲ Items returned under the buyer’s remorse: The return shipping fee must be covered by the buyer; The original shipping cost will also be deducted from the refund. 15% restocking fee of the items purchase price will be charged.

▲ Returns that are the result of our seller's error: Buyer will receive a full refund of the item as well as shipping charges

▲ All returns require a RA (Return Authorization) number that will be given by our seller. Please contact with us at first for more details.

Defective & Damaged Products

▲ If product was received damaged or not as described, please send us some pictures or videos, so we could well understand your problem, then solve them for you ASAP. Besides, it's much helpful for us to claim with UPS, remind our related department to pay much more attention to packaging later on. Hope for your understanding.

▲ Replacement or refund of defective or damaged products can only be returned in exchange for the exact same product, or else, the purchase price will be refunded back to your original payment method.

▲ If an item is received damaged, customer service must be contacted within 7 days of receiving your item. All returns require a RA (Return Authorization) number as above.

Communication with customers:

1 The motor runs but the sliding gate operator doesn't work.

A: Check whether the clutch is closed.

2 The power indicator light doesn't flash and the key doesn't

react.

A: Check whether power is connected right.

B: Check whether the fusel is burned, it yes, please exchange it.

3 The opening and closing limit can not work.

A: Check whether the limit adjustment switch is installed right.

B: Check whether the limit iron is installed right. Adjust the

position of the limit iron.

4 Crash proof is not effective.

A: Check whether the connection of crash proof is correct.

B: Check whether the photocell is installed right.

C: Check whether the connection of the wire of the loop

detector is right .

5 When the gate just close up, it turns to open.

A: Check whether the voltage is normal.

B: If the crash proof equipment is installed, please check

whether it works well.

6 The remote control doesn't work

A: Check whether the battery is low. If yes, change it.

B: Check whether the code of the remote control is the same

with the code of the control panel.