If we have a chance to serve you, you will be our top VIP customer, and we will be at your servises 24h.
1. 24 hours / day phone services
2. 12 hours / day mail services
After Sales
1. We are very glad that customers give us some suggestions on price and products.
2. If any question, please let us know it in the first by E-mail or Telephone. We can deal with them for you in time.
Factory Visit
1. Welcome any customer to visit our factory directly.
2. If customer have any schedule in China, please let us know.
Premium OEM Service
1. 14 years OEM experience of bamboo production.
2.We can do any new design for customer.
FAQ
Q1:Are you facotry or trading company?
A: We're a reliable factory who has 14 years experiences in manufacutring bamboo&wood tableware and kitchenware.
Q2:Do you provide customization service?
A: Yes, we are able to customize the size of products and packaging upon your request.
Q3:How can I get the samples?
A:If you need samples,we can make as per your request .You should pay for the transportation freight and cost for sample,while the samples cost can be refundable after you place the order.
Q4:How much the transportation freight of samples?
A:The freight depends on total weight and packing size and your area.
Q5:How long can I expect to get the sample,lead time ?
A:The samples will be ready for delivery in 3~5days.The samples will be sent via express and arrive in 5~7 days. And lead time are 30days or so ,based on order qty.

Q6: Where is your loading port?
A: Shenzhen or Fuzhou port.

Q7: What about your payment term?
A:30% T/T,Escrow and Paypal deposit in advance and balance payment upon copy of B/L or L/C at sight.
Q8: Can we inprint our LOGO on product ?
A: Absolutely, We can imprint your artwork on any products.