Remote controllable Handset Metal Body Hook IP Phone Voice KIOSK Call Center Solutions

Introduce:

You are just one call-away from your customers.

New kiosks developed by Innova to support the existing call centers in the company are enabling the customers to connect to the customer representative easily.

By eliminating the need for calls over personal call systems, it provides cost-effectiveness and helps to get the customer calls quickly.

Targeting many areas such as banks, shopping centers, airports, cinemas, etc.; this solution becomes prominent with its size and ease-of-use. Thanks to solution, which eliminates long queues at the customer services units, users can use the Kiosk application and also get support on the phone at the same time.

Using Kiosk Innova solution, companies can offer 24/7 services in electronic environment to their customers. At Kiosks, a keypad completes the receiver resistant to all external conditions for analog phone connection. Remote controllable via Ethernet, kiosks can provide the customer to listen a voice message.

Permitting for central update of these voice messages this solution also allows reporting line failures to the center.

Function:

• • Programmable and remote access analog phone card is a standard offering of Hook Phone, which includes a handset and keyboard resistant to all external conditions for analog phone connection.

  • Remote controllable via Ethernet, the kiosk welcomes the customer and the customer listens to a voice message. Allowing for central update of these voice messages, this solution also enables line failure reporting to the center. As a separate sound file can be assigned for each key on Hook Phone, system is able to remain in a strong interaction with the customer.

  • Adjusting to its location visually, design of the device increases resistance against external effects. The receiver cord that can be hidden in the body provides easiness during daily use. The option to choose handsets and frames in different colors is an advantage with regard to having a Kiosk group that matches with client’s corporate colors.

  • Adjusting to its location visually, design of the kiosk increases resistance against external effects. In addition to various handset and frame color options, it can also be designed with the client’s corporate colors.

Features:

• Rich business applications
• Customizable color, appearance, peripheral equipments and more
• Modular design for convenient operation and maintenance
• Real-time transmission of encrypted data
• Robust anti-vandalism design
• User-friendly GUIs

Application:

• Airtime top-up
• Prepaid card sales (e.g. Wi-Fi account cards, game cards and VoIP calling cards)
• Bill payment (e.g. water, electricity and gas, etc.)
• E-ticket (e.g. barbershop tickets, meal tickets and movie tickets)
• Card payment and top-up
• Self-service card dispensing (e.g. meal cards, credit cards, SIM cards and gift cards )
• Hotel check-in
• Other extended services
• 

Specification:

Usage	Ease of access to call center services
Cabinet	Metal body, wall-mounted case, metal hook
Audio	Handset
Dimensions	190 x 150 x 360 mm
Weight	5 kg
Other	Black ‘Vandal Proof’ handset, keyboard, programmable and remote accessible analog telephone card, 180 degrees movable knob