FAQ

Q1. Do you have your own factory?
A: Yes, we have our own factory,the quality can be controlled directly, the construction period can be adjusted well, also the process can be changed flexibly according to customer requirements.

Q2. What is your production time?
A: For in-stock items, we can send you your merchandise within one day after we confirm your payment. For custom merchandise, jewelry display delivery time is approximately 15-30 days, and packaging products (box, paper Bags and bags) about 15- 25 days.sample:The sampling time for jewelry display and packaging products is 7-15 days.

Q3. What is your MOQ?
A: MOQ is 1 pcs, but custom products are higher. Different products have different MOQs. Welcome to inquire our products and MOQ.

Q4. Do you have inventory items that can be sold or customizable?
A: Yes, we have almost all jewelry display boxes and boxes, bags and bags. We can also customize the logo, size, material and color according to your requirements.
We can customize your logo on the product. If your quantity can reach our MOQ, we can print your logo for free.

Q5. what is your sampling fee policy?
A: If we have a stock sample, you can pay a small sample fee, which is usually less than $10 for a retail price. If we do not have inventory , then you should pay $30-40. In any way, all sample fees will be returned after you confirm the bulk order. Sample freight is charged by the shipping company and the customer should pay

Q6. My package was lost or damaged in the middle. What should I do?
A: Please contact our support team or sales staff. We will confirm your order with the packaging and quality inspection department. If it is our problem, we will refund or re-product or resend it to you. We apologize for any inconvenience!

Q7. Which payment method is feasible?
A: PayPal (Sample Fee, Stock Goods or Order Value is less than US$500) Western Union Money Transfer T/T (At least 50% deposit before shipment, 50% for stock delivery, 100% payment for inventory) Good Picture) L/C (very large orders)H

Q8. Could you do the design for us ?
A: Yes, we have a professional team having rich experience in design our products. You can tell us the ideas, we will help to carry out your idea into perfect boxes.