Ink Supply:

Parameters:

Machine Working Speed:

Our Support:

(1) 12-month warranty

(2) Free techinical traning

(3) On-site service

(4) Sample free

(5) Lifetime maintenace

Questions:

1. Do you offer free printing samples?
Yes, we can print some samples according to customer's requirements.
2. What’s your delivery time?
We will arrange the delivery within 7~12 working days after received the deposit or full amount .
3. What’s your payment method?
Payment method is T/T , Western Union, paypal.
4. If I have some technical problem, how can you help us to solve it?
Detailed description, photos or video will help our technician analyze the problem and give solution accordingly,will send an overseas engineer service to you.
5. Once there is something need to replace, what can I do?
We supply all the spare parts for the printer. If any part is broken, we will fix it or send you new parts after users send back the broken ones. We suggest that users order spare parts package for long time maintenance and fast replacement.
6. Can we send our technician to your factory for training?
Yes, you are warmly welcome to visit us for free training.

7. We want to become exclusive distributor of your machines?
We look forward to your close cooperation. After you order first machine and be capable of offering after service, then we can start to negotiate about distribution relationship. Thank you.
8. How about Warranty?
13 months warranty for our machines. During warranty period, we will send free parts for replacement (circuit boards) while broken parts should be sent back.

9. Can I customize the appearance color of the machine?
Yes, we can. we can support lots of special design model according to your request

10. How can assemble and install the machine myself?
Our packaging contains a complete set of installation tutorials, text and video manuals to help you master the machine.

Excellent After-sale Services:

1. One year warranty
You can discuss operation and maintenance with our technician online support service by Skype, MSN etc. Remote control will be provided upon request.
2. Free exchange of new components
Our quality is guaranteed 100%, the spare parts can be replaced within one year free of charge includes the airfreight by express, except for the print head and some consumable parts.
3. Free online consultation
The technician will keep online. No matter what kind of technical questions that you may have, you would get a satisfactory answer from our professional technician easily.
4. Free on site installation and training
If you are able to help us with getting the visa and also would like to bear the costs involved like flight tickets, food, etc, we can send our technician to your office, and to give you a free installation and training for as long as you know how to operate it