FAQ

1. Can we get your free samples?

Yes. Common samples are free and only need to pay air freight.

For customized sample, we can discuss about details.

And mixed samples are acceptable.

2. Can we combine many items size in one container in my first order?

Yes, you can. But the quantity of each ordered item should reach our MOQ.

3. What is the normal lead time ?

Common samples can be prepared in 1-2 days.

Customized samples: it depends on final design. 7 days is required.

Mass production delivery time is 35-40 days after we receive your 30% deposit.

4. What is your payment term?

T/T. 30% deposit, balance against the B/L copy.

5. What is your shipping way?

We will help you to choose the best shipping way according to your detail requirements. By sea, by air, or by express, etc.

6. How do you control the quality?

We will make samples before mass production, and after sample approved, we will begin mass production. Doing 100% inspection during production; then do random inspection before packing; taking pictures after packing.

7. If any quality problem, how can you settle it for us?

If any breakage or defect products were found, you must take the pictures from the original carton. All the claims must be presented within 7 working days after discharging the container. This date is subject to the arrival time of container.

We will advise you to certify the claim by third party, or we can accept the claim from the samples or pictures you present, finally we will completely compensate all your loss.

8. How to receive a price quotation in the shortest time?

When you send us an enquiry, please kindly make sure all the details, such as item no, size, tube length, color, order quantity. We will send you quotation with complete details soon!