Essential details

FAQ

Hello Below are some frequently asked questions. In order to provide you with the best customer experience, we strongly encourage you to provide feedback.

Q: Where does it ship?
Ships from Inner Mongolia from China.

Q: How long does it take for my item to arrive?
All ocean container orders usually take 20-60 business days to arrive. Shipping times vary by customer location and product; based on demand and shipping location.

Q: How long does it take to place an order for delivery?
Orders are usually processed and shipped within 5-15 business days.

Q: Do you ship worldwide?
Yes, we support global shipping, large shipping, small FedEx, etc.

Q: How much is the shipping cost?
Due to different countries, regions and seasons, please contact us in advance.

Q: Where is your company located?
We are based in Bayannaoer City, Inner Mongolia, mainly melon seeds, sunflower seeds, nut factories, etc.

Q: Where are your products made?
At present, we are located in northern production areas such as Inner Mongolia, China, which are suitable for the growth of melon seeds. And take great care in choosing partners who share our values. That means prioritizing quality, worker safety, fair wages and benefits, and minimizing environmental impact.

Q: Will I receive a confirmation number when I place an order?
Yes, all customers will have dedicated customer service after placing their order. If you have not been contacted within 24
hours,please contact us.

Q: Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure and are SSL encrypted to protect your data!

Q: If I enter my email address, will you sell my information?
We do not sell our customer information. Emails are only used to follow up and send our promotions and coupons newsletter for discounts.

Q: Sales to North America (40.00%), Oceania (20.00%), Eastern Europe (10.00%), Western Europe (5.00%), South America (5.00%), Northern Europe (5.00%), Southern Europe (5.00%), Africa (5.00 %), Middle East (3.00%), East Asia (2.00%). In total we have about 150-200 people in our office.

Q: How do we guarantee the quality?
Always do pre-production samples before mass production. Always do a final inspection before shipping.

Q: What services can we provide?
Accepted delivery terms: FOB, CFR, CIF, EXW. Accepted payment currencies: USD, RMB, HKD. Accepted payment types: T/T, PayPal, Western Union. Languages: English, French, Japanese, German, Spanish