FAQ

Q: Are your company a factory or trading company?
A: UNITY started from a trading company, but now we have two factory plants to serve you.
As a manufacturer, we have more than 20 year's experience and are confident to offer you with optimal manufacturing solution.

Q: What kinds of certificates do you have?
A: UNITY works with accredited testing and certification organizations such as Exova/Warrington Fire at the UK, and Intertek NA at the USA for independent testing. UNITY can offer a suite of products that are tested and certified to EN1634-1 and UL10c fire rating. We also offer CE/Certifier marked products that are suitable for relevant commercial applications.

Certificates and test reports are available upon request.

Q: Do you accept OEM or ODM?
A: Yes, UNITY is professional in OEM and ODM with more than 20 year's experience. And UNITY has set up long-term cooperation with many famous brands home and abroad.

Q: How about your quality system?
A: As a factory, UNITY has been certified by ISO9001 and ISO14001 to well control our production and service quality, all steps under control are strictly processed according to these authoritative systems and standards.

Q: Can you send me a sample before placing an order? Is it free?
A: Yes, of course. UNITY will translate all your requirements into real products and then send you samples for your confirmation.
The sample is free, you just need to pay for the express cost.

Q: How many days do you need to prepare a sample?
A: Usually 2-15days depending on the items requested, the customized sample will need a longer time to get it prepared.

Q: What’s the stainless steel grade you are working on now?
A: We are working mostly in SUS304 and SUS316, some items can be SUS201 as well.