Service commitment

Customer service post: Karid has always been adhering to the "quality first, customer first" principle of service, for customers to provide the most convenient service, the company in the northeast and North China, central China, East China, northwest, southwest, Southern China district and other national more than 30 provincial capital city to set up customer service service.

After sales response: insist on quarterly regular return visit and guidance maintenance, to extend the service life of the vehicle, after receiving the customer after-sales call, the company will arrange the nearest after-sales service staff from your unit to deal with after-sale problems

Quality assurance: the sale of products for the factory packaging intact, in accordance with the National Quality Certification Center certification standards, provide technical data, instructions and certificate.

Customer service warranty: one year free warranty, except the spare parts, to provide door-to-door service, the user need not repair, and provide technical services for life support and maintenance.

Service time: 7*24 hours, all-weather after-sales service.

Q1. What is your terms of packing?
A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.

Q2. What is your terms of payment?
A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages
before you pay the balance.

Q3. What is your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU.

Q4. How about your delivery time?
A: Generally, it will take 30 to 60 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Q5. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

Q6. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.

Q7. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery

Q8: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them,
no matter where they come from.