World Class Service and Support!

The quick, timely response to your service within 12 hours needs is our service department mission. Our in-depth staff includes qualified field service and system engineers-ready to resolve your problem quickly and efficiently. We make every attempt to work around your operational schedule; being flexible to get the work accomplished in the limited “downtime” that is available.

OEM services are available with us, our professional designer would make your private idea into being.

We will protect of your sales area, ideas of design and all your private information.
Delivery by air or ship for your orders.
With years of manufacture and promotion experience in global market, brings you profit and great success!

Strong Plywood Case special designed for export packing to avoid any broken during the shipping.

Shipping: By sea or by air.

1. How to solve the problems during using the equipments?

We have special after-sales team ready to solve the problems for the customers at the first time.

Customers can descript the problems by email to us or online chat, like Skype, Whats app. Then we will supply the solution soon. To make the work more effective, please also supply the problem picture or take a short video for our reference. This is the fast way to solve the problems. We also have distributors and also we can send our experienced engineers overseas if needed.

2. Warranty period and spare parts supply?

One year and lifetime maintenance!

During the first year, if any parts broken not occurred by human, we will supply the new replacement parts for free. After first year, we still supply the spare parts all of the time for the customers.

Our spare parts go through rigid quality control inspections before being released to a customer. After a machine is up and running, ROYEE is available for replacement parts service. Most parts are stocked in-house and if a part is needed from an outside vendor, ROYEE will do it’s best to receive that part in a timely manner.

3. How to install new machines.

Normally, our equipments don’t need the engineers to visit customer’s factory to install. We will supply detailed operation manual packed together with the goods. If needed, we can also supply installation video.

Also we can arrange our engineers to customer’s factory to install it. In this case, the customer should bear the round-tickets and Accommodation fees and daily labor costs.