Q: What is the lead time for samples and production?
A: Sample lead time typically ranges from 3 to 7 days, while the lead time for mass production is approximately 2 to 3 weeks.

Q: How do you arrange the shipment of goods?
A: Shipment method is based on customer preferences. For full container orders, we recommend shipping by vessel. For small and urgent orders, we suggest air freight or international courier services.

Q: Where is your company situated?
A: Our company and factory are located in Shenzhen, China, specifically at No. 79, Langbei Village Industry Road, Tongde Community, Baolong Street, Longgang District, Shenzhen City, Guangdong Province, China.

Q: Can we visit your factory?
A: Absolutely, we welcome visits to our factory.

Q: Can you customize products according to our requirements?
A: Certainly, we offer customized products to meet your specific needs.

Q: Do you test all products before delivery?
A: Yes, indeed. We conduct 100% testing and provide a test report prior to delivery.

Q: What is the delivery time for your items?
A: Normally, it ranges from 10 to 30 days. The delivery time depends on factors such as order size, quantity, and configuration.

Q: What payment terms and price terms do you accept?
A: We accept payment methods like T/T and L/C. As for price terms, we accept EXW, FOB, CFR, CIF, DDU, among others.

Q: What after-sales services do you provide?
A: We offer 24-hour technical support online via email, phone, video, etc.

Q: How many countries have you exported to? How do you establish long-term relationships and cooperation?
A: We have exported to more than 30 countries across Asia, the Middle East, Africa, Europe, North America, and South America. We prioritize customer satisfaction by offering good quality, service, and pricing. We consider our customers as friends and aim to help them solve problems, fostering long-term relationships and cooperation