Q: What is your lead time for samples and production?
A: The turnaround time for samples typically falls within the range of 3 to 7 days, while production lead time averages around 2 to 3 weeks.

Q: How do you arrange the shipment of goods?
A: We tailor the shipping method to meet our customers' specific requirements. For full container orders, we recommend ocean freight. For smaller or urgent orders, we suggest air freight or international courier services.

Q: Where is your company located?
A: Our company and manufacturing facility are situated in Shenzhen, China, precisely located at No. 79, Langbei Village Industry Road, Tongde Community, Baolong Street, Longgang District, Shenzhen City, Guangdong Province, China.

Q: Can you facilitate a visit to your factory?
A: Certainly, we cordially welcome visits to our factory.

Q: Can you provide customized products based on our requirements?
A: Absolutely, customization is one of our core competencies.

Q: Do you conduct testing on all your products before delivery?
A: Yes, indeed. Every product undergoes comprehensive testing to ensure superior quality and reliability. We provide detailed test reports as well.

Q: What is the average delivery time for your items?
A: Normally, the delivery time ranges from 10 to 30 days, contingent upon factors such as order volume, quantity, and specifications.

Q: What payment terms and price terms do you accept?
A: We accept payment terms such as T/T (Telegraphic Transfer) and L/C (Letter of Credit). Price terms include EXW (Ex Works), FOB (Free On Board), CFR (Cost and Freight), CIF (Cost, Insurance, and Freight), DDU (Delivered Duty Unpaid), and more.

Q: What after-sales services do you provide?
A: We provide round-the-clock online technical support via email, phone, video, and other communication channels.

Q: How many countries have you exported to? How do you establish long-term relationships and cooperation?
A: Our products have reached over 30 countries across Asia, the Middle East, Africa, Europe, North America, South America, and more. We foster enduring relationships and collaboration by delivering high-quality products, exceptional service, and competitive pricing. We treat our customers as valued partners and are committed to assisting them with any challenges they encounter