FAQ

Q: How about the delivery time?

A: Normally, lead time is within 2-4 weeks depending on the quantity ordered. If you are sourcing a product, our representative will give you specific information regarding the lead time. If you need a rush order, contact our representatives to discuss your specific needs.

Q: How can I get samples promptly?

A: Kindly please contact with our representative via email, fax, or phone to specify the sample you need and provide your courier ( as UPS, FedEx, DHL,TNT etc) account No. and we'll send samples via your courier by freight collect. For oversea customers, sample value under USD15.00 normally free of charge. As a courtesy, courier charges and samples charges can refund from 1st order.

Q: Can I print or customize (OEM) the packing of the product?

A: Yes.

For the first aid kit: logo can be printed on the box or bag; The contents come with FIRSTAR logo.

If customized components needed for a first aid kit, the minimum quantities as following : Adhesive bandage / Band aid: 500,000 pcs Wet wipe: 50000 pcs Other items: 20000 pcs.

For other medical items: customized logo can be printed on the packing of the medical items.

Please specify your requirement to our representative, according to your order product and quantity, we may charge you extra printing fee.

Q: Can you please quote me the C&F or CIF price?

A: Normally, the offer is based on FOB price.

If you are looking for the C&F or CIF price then please inform your destination seaport and estimated quantity, our representative will quote you accordingly.

Q: What's the payment term?

A: 30% deposit by T/T in advance to confirm the order, balance before shipment or balance against B/L copy or L/C at sight.

Q: How can I trust the quality of the merchandise?

A: FIRSTAR has a professional quality - control team who inspects each order before shipment.

Q: What kind of certificate do you have?

A: CE, ISO,DIN,CMDCAS, FDA and other domestic certifications.