1. OEM Manufacturing welcome: Product, Package...

2. Factory visit

3. We will reply you for your inquiry in 24 hours.

4. After sending, we will track the products for you at proper time, until you get the products. When you got the goods, our engineer for the installation and offer training till you 100% give a satisfication. If you have any questions about the problem, contact with us, we will offer the solve way for you.

FAQ
Q1. What is your terms of packing?
A: Generally, we pack our goods in platict films or cartons, normally a FCL shipping.

Q2. What is your terms of payment?
A: T/T 50% as deposit, and 50% before delivery. We'll show you the photos of the products and packages before you pay the balance. You're welcome to see the test of the machines for days.

Q3. What is your terms of delivery?
A: EXW, FOB, CFR, CIF.

Q4. How about your delivery time?
A: Generally, it will take 45 to 60 working days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Q5. Can you produce according to the samples?
A: No, all the machines are customized according to power supply ice size in difference. We don't provide sample.

Q6. What is your aim?
A: And we would be happy that our customers using our brand Focusun across our world. We aim to give cutomer best products with reasonable price.

Q7. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.

Q8: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.





Perfect service system:

All Focusun ice machines come out with 15 months full warranty. If the machine breaks down in 15 months, Focusun will send the parts for free, even send the technician over if situation needed. When beyond the warranty, Focusun will supply the parts and service only for factory cost.

Process: Please provide the copy of Sales Contract and describe the problems appeared.

Problems confrimation:
Slight problem: Please send the proof to our After-Sales Department, we will reply within two days.
Serious problem: A We will dispatch our Quality and Problems Appraisers to make a confirmation; B Have a negotiation of the compensation and sign agreements; C Our After-Sales Department will perform the duties as the agreement