pre-sale service 1. Product consultation (free answering questions about product configuration, performance, model, use, etc. for customers)
2. Technical consultation (free answering questions about product working principle, working conditions, model selection, etc.)
3. Scheme design (according to customer requirements, provide customers with detailed ice-making schemes and product quotations)
In-sale service
1. Product design/production (carefully identify customer requirements and tailor-made products for customers)
2. Product production process (implement ISO9001-2015 quality management system to ensure product quality
and delivery time)
3. Product transportation/commodity inspection (to help customers handle commodity inspection, customs
declaration, and transportation matters)
4. Product installation and debugging (free professional and technical personnel to guide customers to install and debug products)
5. Spare parts for wearing parts (free spare parts for customers and professional maintenance tools)
6. Technical training (free training for customers on the principle of ice making, equipment operation precautions, and daily problem solving methods)
After-sales service
1. Warranty service (all products provide 15-month free warranty service from the confirmation of the bill of lading)
2. Equipment maintenance (free for customers to formulate a complete equipment maintenance plan, to provide customers with technical guidance for life)
3. Equipment maintenance (according to customer needs to provide on-site maintenance services within 24 hours, and overseas maintenance services)
4. Parts supply (provide parts of products for customers with zero profit for life)
