Services Commitments:

No matter what kinds of products and services, only condition that being sold by JJRS, either production line, single equipment, component, spare parts, or technology service etc., perfect and timely after-sale service will surely be provided. Which is to say, when you use the high quality products of us, simultaneously you will enjoy perfect and timely after-sale service.

For this aim, we formally announce the following commitment:

1.Quality warranty: 1 year, within this period, you can enjoy technical supports from our appointed engineers; meanwhile, free repair and replacement will be provided by our technicians regarding the defects of equipment design, manufacture and quality;

2.Lifetime maintenance: we will provide lifetime maintenance service for all sold products, at the same time, provide spare parts at the cost prices;

3.Service visit periodically: even after warranty, periodical service visits will be arranged for routine checks, with the object to know the operation status and maintenance of equipments, and instruct if necessary;

4.Failure treatment: if any failure occurs regarding equipment, when being acknowledged by the customer, reply will be made within 6 hours, technicians will be sent to the site within 24 hours if necessary;

5.Spare parts: considering the easy consuming components and parts in the production process, spare parts warehouse has already set up, which can response the needs of clients in time;

6.Value added services: we will help clients to update the relevant technologies associated with our products.

With the aim to reach the international level gradually and conform to the international convention, JJRS is making positive efforts to run enterprise according to international management system standards, and operate it uniformly and effectively.