Unlimited Bank Branch 22 Inch LCD Electronic Queue Management System

Reduce Your Customer's Wait Time With Advanced Electronic Queuing System

Shangxu Queue System Solution is a best in class, advanced and intelligent queue management system that can be used across a wide range of industry such as retail, healthcare, banks, airports, government & offices. Our Q system is more than just being a queuing system it helps in mapping the customer’s journey right from the point when the customer enter’s your branch/web page/ app till the point they leave.

KEY FEATURES

• Reduced waiting time
• Increase staff efficiency using reports & dashboards

Queue Management System Process Flow

Our Queue solution is an advanced electronic queueing system which helps in improve your customer waiting experience

Step 1– Ticket Generation | Step 2– Waiting Area | Step 3– Call number by counter staff

Step 4– Customer Service | Step 5– Feedback | Step 6– Reports and Dashboards

Ticket Generation

The very first step in the overall journey of customer journey mapping is ticket generation. Ticket generation can be done virtually or within the branch. When the customer enters in the branch the ticket dispensing kiosk enables them to generate a ticket for their selected service.

Our ticket dispenser kiosk comes with an industrial grade hardware components and have a modular design which goes well with your overall ambiance. Equipped with a touchscreen, the kiosk offers compelling screen layouts with multilingual screen flows and supports nested service.
The ticket contains ticket number, number of waiting customer , company logo, promotional message and etc

Queue management solution ticket dispenser
Model : SX-QTK171

Technical Specifications:

17/19/22 inch LCD with IR touch screen

Windows 7/10 OS installed
Up to 15 Services
Max no. of counters: Unlimited
Calling voice: voice announcement from speaker inside the ticket dispenser in English/French/Arabic/Georgian/Russia/Bengali/Thai and etc multiple language supported
Multiple service selection
First in first out or as per customization

Waiting Area

After the customer has generated a ticket for his selected service, he waits for his turn at the waiting area. Where the digital signage solution is integrated with the queue management system.

KEY FEATURES

• The ticket display screen displays promotional video along with details of waiting customers.
• Ticket display screen has a provision of generating the voice-based alarm for the customer and display current wait time statistic
• The promotional video plays in full screen if no tickets are in the queue
• Animated Widgets

Queue Management System Player Box for connect with your own Waiting Area LCD TV Display

Model: SX-QMPB06

Technical Specification:

Customer Service

Our Customer Service Module allows tellers/staff to call customers to service counters based on pre-defined priority or on the basis of segmentation. It also provides teller/staff with real-time views of customer waiting numbers and type of services required

KEY FEATURES

Supports variable prioritization

System has facility of categorizing the customers

Supports shrink window feature to enable teller to work simultaneously on core banking system

Queue Management System Counter Calling Terminal

Model: SX-QKP21

Queue Management System LED Counter Display

Model: SX-CD04