Bank/Hospital/Healthcare Multilingual digital queue management system

QUEUE MANAGEMENT SYSTEM PROCESS:

Ticket Printing-Waiting-Calling your number-Customer Service

Basic Queue Management System mainly composed of following component:

1.Touch Screen Ticket Dispenser

2.Counter LED Display Unit

3.Counter Call Pad Terminal

4.LED/LCD Centralized Waiting Area Display(Optional)

5.Customer Feedback Terminal(Optional)

Interactive Tickert Dispenser Unit Kiosk SX-QTK171

Overview:

TDU Kiosk is an interactive device which provides an opportunity to interact with customers, promote products and deliver an enjoyable experience. TDU Kiosk is a 19 inch L.C.D. touch screen with simultaneous support for multiple-languages besides priority tickets. Now also available is a new model of TDU Kiosk in 17” IR touch screen. ShangXu’s TDU Kiosk has the ability to add and modify infinite number of categories, add a card reader or a biometric fingerprint for the ease of customers. Shangxu offers an advanced, kiosk based touch screen ticket dispensing unit with two redundant autocut printers, that is, in case if one printer runs out of paper the device automatically switches to the other printer to keep the operations running. The printers are manufactured and designed to switch automatically, as the customer flow increase. Shangxu uses Epson Thermal printers which are environment friendly.

Specifications

0001 - 9999 (default ticket range) CUSTOMIZABLE (ticket size and design)

PAPER CUTTER (automatic) 80mm WIDTH (paper size)

MULTILINGUAL (language) TDU KIOSK (model)

110 – 240 volts (power) 80mm thermal printer(printer)

17 inch IR LCD (touch screen) OS (windows 7)

Intel Dual Core 2.4GHZ processor,2G DDR3 Memory Card,500G SSD or higher(Computerized)

Features

. Capability to display multiple categories per TDU

. Provision for smart card, magnetic card and bar code reader through external support

. Pre-designed screen templates for easy personalization of graphics-rich user interface

. Long-life printer capable of fast, high resolution ticket printing

. Multiple TDUs can be installed to accommodate more service categories

. Easy content management through user-friendly ticket dispensing software allowing printing of advertising messages, logos, date and time

. Multiple screens can be used to inform and guide customers through the process of acquiring a ticket in an organized and methodical approach

. Multilingual ticket and display option

. Sub-Service Menu available

. Support for 1-64 services, unlimited Counter Display, and unlimited Keypad by Multiple control system
. Interface and language and ticket format can be customized by customers
. Multilanguage Voice calling, and you can add logo or edit some other information on the ticket, like time, waiting people, and the Ticket number
. Color and Design can be customize as you require.OEM/ODM also available

Counter LED Display Unit

Overview

The counter display unit notifies waiting customers of the counter number and the ticket being served on each counter. The installation can be done through various techniques like wall mounted, desk fixed or suspended from ceiling. We also offer wireless CDU which is usually a requirement of companies that emphasize on the interior decoration of their branches.

Specification

DOT MATRIX, RED COLOR (display)

16x64 DOTS (resolution per row) 13 (H)x33 (W)x4 (D) (dimensions in cm)

Features

. Wall mounted, desk fixed or suspended from the ceiling

. Displays the ticket number to be served

. Activated when the service representative hits the next button

. Remains activated for a defined time period to save power

. When the counter is inactive, CDU displays “OFF” or any other customized message

. Display effects include scrolling from any direction and flashing for a predefined time period

. Labeled with counter number for easy identification

. Available in Wired, Wireless system solution

. TCP IP and RS 485 available

Counter Call Keypad

overview

The counter call keypad put on the counter desk used for calling the ticket number to service.Your staff can perform all the customer service functions such as call, recall, pause, transfer and finish from this unit.

Specification

. Liquid crystal display, display as 8 digits, five digit display for Token Number, three digit display for waiting person

. 5V DC power supply can be directly connected

. 21-key pad, with the 21 function keys on the Panel, with function of “Call”, “Recall”, “Transfer” ”Special Call” “Clear” "Service Time Reminder" and etc.

Features

. Sequential and random calling of customers

. Notifies teller via popup when a ticket is generated

. Auto transfer option transfers the customer based on pre-configured queuing workflow

. Can check the number of waiting person under this service category

Application Case: