After-Sale Service:

1. You will be kept informed about the status of shipments by our logistics online tracking system in order to arrange marketing activities reasonably.

2. Online and offline business training for sales staff can be provided to helping you drive sales.

3. The first time to respond quickly if you suffer from business problems, your business is also our business.

4. Pictures, videos, brochures, customized clothing etc. can be provided to support your business.

5. As an innovative high-tech enterprises, new product research and development in order to solve the market pain points and difficulties is kept on going. If you are interested, let’s do together.

If you are also interested in our any product, please feel free to contact us.

It would be honor to send you some free samples for quality test.

If you think highly of our products, please introduce Chaoya to your family and your friends.

FAQ:

Q: Are you a manufacturer or trading company?

A: Chaoya is a manufacturer of self-heating products for more than 14 years in China. OEM/ODM is welcomed.

Q. What is your main products?

A: Steam eye masks, steam face masks, warmer patches, heat therapy patches, pain relief patch, medical masks.

Q: How does your factory do regarding quality control?

(1) Factory 5S Management

(2) Supplier management system, quality control system, including safety operation procedures, incoming material inspection, process inspection, final inspection......

(3) The third party certified: ISO9001, ISO14001, ISO45001, EN13485

Q: How long for mass production?

Sample Order: 1-3 days after receipt of the full payment.

Stock Order: 3-7 days after receipt of the full payment.

OEM Order: 20-25 days after receipt of the deposit.

This also depends on your order quantity and our production schedule. As an experienced manufacturer, you can feel assured of the quality and after-sales service.

Q: How can I get some samples?

A: Free samples will be provided for checking and trial, and freight collect will be appreciate. Usually be USD30-USD45 by DHL/UPS/FEDEX express.

Q: How To Order ?

(1) Please select the products and let me know your order quantity and package requirements.

(2) We will quote the product price and freight. And PI will be provided if everything is ok.

(3) Production will arrange after receiving your payment. Once finished, we would arrange shipment and inform you of shipping details.