FAQ

Q1:What service do you have?

A: We provide a turnkey solution including PCB fabrication, SMT/DIP assembly, Wire assembly,plastic injection & metal,final assembly, testing and other value-added service.

Q2:How fast can I get a quote from you?

A: 1-6H for pcb bare boards RFQ 1-48H for pcba project RFQ

Q3:What is needed for PCB & PCBA quotation?

A: For PCB: Quantities, PCB drawing file(Gerber and CAM Auto CAD DXF, DWG, Eagle format) and technical requirements (especially the material,board thickness,copper thickness,surface finish treatment,Solder mask color and Silkscreen color).For PCBA: PCB information, BOM list,Programming&Testing documents.

Q4:How do you keep your prices low?

A: We keep our prices low by constantly implementing more efficient manufacturing processes, developing systems that allow us to quickly change setups, maintaining partnerships with suppliers, and conservatively managing our business.

Q5:How do you ensure quality?

A:Our high quality standard is achieved with the following. The process is strictly controlled under ISO 9001:2008 and IPC-A600/IPC-A610 standards. Extensive use of software in managing the production process State-of-art testing equipments and tools. E.g. Flying Probe, X-ray Inspection, AOI (Automated Optical Inspector) and ICT (in-circuit testing).Dedicated quality assurance team with failure case analysis process.Continuous staff training and education.

Q6:What happens if I have a problem?

A: We are committed to your satisfaction and we ask that you contact your salesperson immediately if you have a problem of any kind. If you ever feel that you’ve received a product or service that was below your expectation, please feel free to email us directly. Also, we would like to hear any suggestions you may have for improvements.

Q7: What is your Privacy Policy?

A: We recognize that privacy is of utmost importance,we can sign an NDA with our customer, and all the Information and data sent to us for the processing or orders must not be disclosed.Also we do't sell or rent any individual personal information to any third party.

Q8:What type of payment do you accept?

A: We accept all major credit cards, Paypal, Western union and wire transfer. All prices are quoted in US dollars.