1. Q1.What is the trade term?
A1:Ex-work factory , FOB Guangzhou, FOB shenzhen, CIF
2. Q2. How long is the guarantee (period)?
A2:Three years quality warranty .
3. Q3. During shipping, if there is a damage to products, how do you get replacement?
A7: During shipping,our shipping angancy will try to ensure the safety of the goods.
If there is a damage to products, they would be responsible for the damage .
If it is not a very serious problems,we will help you and compensate you the damaged parts.
4. Q4.What is the payment term?
Q4:T/T or L/C at sight. 30% deposit for start the production ,the balance before the shipment when goods are ready .
5. Q5. What support you will have to assemble this furniture?
A5: Inside each packing of the office furniture products ,we have put the exactly instruction book ,
you can assemble the office furniture very easy .
6. Q6.What kind of documents we will provide to you?
A6:B/L,Commercial Invoice, Packing List,Certificate of Original.
with these documents you or your borker can do the customs declaration at your side.
7. Q7.How long is our production leading time?
A3:within 15-20 days upon receive deposit in normal season, and 25-30days in our busy time(August,September,October).
8. Q8. If there are any missing parts in our shipment, how long it takes for you to send?
A8: If there is some small missing components,we will DHL to you ASAP within one week.