To better ensure the safety of your goods, professional, environmentally friendly, convenient and efficient packaging services will be provided. After long distance transportation, it's normal for the product to have a little smell, please use after ventilation. Please assemble products from parts properly according to the instructions or contact us before using it.

Product Introduction

1.Free design and consultation: Customer provide site dimensions and playground plan, and we make schemes accordingly, final detailed drawing will be given after both parties satisfied with demand and budget.
2. Sales and production: In order to protect both parites especially customers' interest, order can be placed on alibaba platform with detailed terms of contract, factory will then organize production and delivery accordingly.
3. Installation: Components labled in sequence and pictures or other manual materials will be provided.

4. Aftersales service: Quick-wear parts and consumable materials as well as repective warranity of componentsthey will be listed in sales contract at different quantity and time for 1-3 years; any problem during playground operation, customer can either write to our company email or make a call to our hot line directly, you will get our feedback within normally 1 hour or at most upto 24 hours.

Product image

FAQ

1. How to guarantee goods safety?
a,) goods safety mainly guaranteed by design safety and material safety. We have 18 China standards, 13 USA standards, 3 Australia standards, 1 Canada standard, and 1 EU & British standard available to follow or reference. Eg. falling space and impact area, crushing point and shearing point, entrapment and obstacles, etc.
b), our product materials have complete reports of tested physical or chemical property. Eg. galvanized pipe, ply-wood, manmade leather, flooring mat, etc.
c), production process is carried out as per design and workmanship procedures. Especially main components assembly and test after production.

2. Is your warranty period true or just an advertisement?
yes, we provide 1-3 years warranty,
a,) since our products are of non-motorized play equipments, so its maintenance are easy and simple as long as the installation process has no mistake. because pillars and frame and other supporting components can last many years more than just 3 years.
b,) top 3 problems usually are surface damage,loose connection, short of spare parts. so complete 3 years spare parts list and proper tools will be provided together with goods before delivery. As for soft surfacing damage, the best solution is to require users (players) take off shoes or dont wear hard sharpen wears.