Pre-Sales Service

1. According to Lab 2L Glass Distillation Unit Wiped Film Short Path using condition, technicians will offer rationalization proposals to assist clients to select proper types;

2. Provide detailed product performance specification;

3. Provide professional quoted price;

4. Provide 24-hour technical consulting reply.

In-Sales Service

1. Begin to supervise from raw material, its qualified rate can reach to 100%;

2. Whole manufacturing process are in strict accordance with promised procedure requirements, product qualified rate can reach to 100%;

3. Provide product’s inspection record of key junctures to customers;

4. Provide production schedule photos to customers at regular intervals;

5. Package and transport products strictly accordance with export standard.

After-Sales Service

1. Under the premise of correct installation, normal maintenance and using, we guarantee one-year warranty period;

2. When warranty period has expired, our sold products enjoys lifetime guarantee repair, we only charge cost price for changing product’s standard component and sealing component;

3. During installation and adjustment period, our after-sale service staff will communicate with customers frequently to know product’s running state in time. Assist customers to install and adjust products until customers are satisfied;

4. If product has malfunction during operation period, we’ll offer you satisfied answer in time. We’ll reply you within 1 hour and provide solution or send staff to spot within 24 hours after receiving maintenance notification.

5. Lifelong free technical support. Conduct satisfaction survey and inquiry equipment running condition to clients by telephone or e-mail semiannually from the first day of equipment running, put on records of acquired information.