If you have any prodcut quality problem, you can send it back to us with the original condition,we will repair or exchange new one for you.
If you have any using problem of the products which buy from Qihang, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.

Q. What's your payment term?
A. We have T/T ,L/C,West Union,etc.

Q: Does your product have any warranty?
A: Yes, we offer 12 months warranty for our products. Damage due to misuse, ill treatment and unauthorized modifications and repairs are not covered by our warranty.

Q: What is the MOQ?
A: Generally if you choose the different products, our minimum order qty also will be different.

Q: What about the delivery time?
A: The Oled products need 3-6 weeks to be made after receive deposit.

Q: What's your payment method?
A: We usually accept the payment methods include T/T, D/P, Western Union and Paypal. 30% deposit in advance and balance before shipping upon the payment amount.

Q: What's your shipping method?

Q: Do you offer custom solution?

A: Yes,we can offer custom solution if standard products couldn't meet buyer' requirements.