If you have any using problem of the products which buy from Qihang, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
If you have any prodcut quality problem, you can send it back to us with the original condition,we will repair or exchange new one for you.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.

Sample Policy

Some samples are free, welcome to contact us for information regarding our sample policy

Pre-sales service :

1.Our team design and make solutions based on different requirements from different customers.

2.We provide 7x24 hours service,and every message you quote inquiry will be replied within 12 hours.

After-sales services:

1. We provide customer service through Whatsapp, phone or email, supply you video or drawing to solve problems.

2. We provide remote control service through internet to achieve real time service, which will short time of solving problems.

3. We have professional engineer customer to keep fastly reply.

Q.: What is your business type?
A: We are manufacture based in Shenzhen, China, can design, produce and export our products.

Q: Can we visit your factory?
A: Welcome!

Q: What is the minimum order quantity (MOQ)?
A: The MOQ is generally 1000pcs / lot, however we accept less quantities for the trial orders.

Q: What are the payment terms?
A:Our payment terms are T/T (telecom transfer) 30% in advance and T/T 70% before shipment.

Q: Can I get samples before I order?
A: Yes, we can have samples sent to you within 7 working days upon receipt of your payment for these samples.

Q: Do you also customize the products?
A: Yes, we also customize the products according to your requirements.

Q: What is the lead time?
A: Usually our production period is around 3 working weeks. If you have a deadline in mind, we will always aim to meet it,
however it still depends on the availability of raw materials and the period of year.

Q: Where is your main market?
A: We sell and ship our products all over the world. Our main market is in Europe, North America and Asia.