Service and support:

Our comprehensive service system is designed to cater to your needs at every stage.

Pre-sale services include prompt responses to inquiries within 24 hours, market research and forecasts, customized solutions tailored to your requirements, and the provision of data sheets and samples. We also offer additional services such as custom packing and arranging factory visits.

In-sale process, we ensure continuous monitoring of production, provide photos and videos upon request, and include free spare parts to enhance your experience.

After-sales support, we address complaints within 24 hours and offer maintenance guidance and solutions within 48 hours. A 24-month warranty, free technician training, and a complete set of documents, including an installation guide, software manual, maintenance guide, and control system software CD back our services.

Q1: What control system is used, and how does it work?
A1: We use the Nova Taurus Series asynchronous control system, which supports cluster playback and management. You can easily control it via various devices, including APP, smartphone, Wi-Fi, iPad, laptop, PC, or through cloud control. It's very user-friendly and convenient.

Q2: Can I place a sample order for an LED screen?
A2: Yes, we encourage sample orders for testing and quality evaluation. Mixed samples are also accepted.

Q3: What kind of led display we provide?
A3: We have indoor/outdoor/rental/Advertising/transparent and poster LED display for your choice.

Q4: Do your led display comply with international certification standards?
A4: Yes, our led display comply with various international certification standards, such as CE certification, RoHS
certification, FCC certification, and so on.

Q5: Do you support custom design and customization requests for your led display?
A5: Yes, we can provide custom design and customization production according to customers' needs to meet their special
requirements and demands.

Q6: How about the warranty?
A6: 2 years warranty.