FAQ

1. Where is the main market of BAIDUN?
With many years of experience, we work with many clients all over the world. Mainly from the top 3 markets are North America, Europe and Asia, with a few other countries.

2. What can you buy from us?
Lithium battery, battery pack, charger, photovoltaic off-grid energy storage system

3. How to calculate the shipping cost?
Please contact us before placing an order, we will calculate the specific shipping cost according to different countries, different zip codes and different order weights. We will provide you with the best shipping methods and accurate shipping rates.

4. The delivery time set by your system is 15 days, do I really need to wait that long?
No, if it's not a custom order, we usually ship it out within 7 business days.

5. What services can we provide?
Accepted delivery conditions: FOB, EXW;
Accepted payment currencies: USD, EUR, JPY, CAD, AUD, HKD, GBP, CNY, CHF;
Accepted Payment Types: T/T, L/C, Credit Card, PayPal, Western Union, Cash;
Language: 19 languages

6.The battery is so heavy, is it easy to break on the road?
This is also a matter of great concern to us. After a long period of improvement and validation, our packaging is now very safe and reliable. When you open the package, you will definitely feel our sincerity.

7: Does the shipping method to our country include tax?

A: It depends on the country and shipping method you choose. Most Asian countries, most European countries, the United States and Canada have tax-included shipping channels.

We provide one-stop battery power solutions, including cell selection, battery pack assembly, style design, OEM/ODM services and comprehensive after-sales support.

Customer first
24-hour online service to solve any order problems for you!