FRQ:

1. How much is shipping?

Shipping cost varies depending on your location, shipping options and packages weight and volume.

2. Do you ship internationally?

Yes, we ship to most countries worldwide.

3. How long will my order take to be deliveried?

Please allow 2-3 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 3-8 business days for shipping to the US and 4-12 business days for international shipping, depending on your location.

4. How do I check my package?

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

5. Why can't I track my order on the website?

Please note that the tracking information will be displayed after 2-5 days after being updated.

Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

6. Why is my shipment status not updating?

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.

7. Customs charges?

The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

8. How can I pay for my order?

Current payment methods for US orders are PayPal, Bank Transfer and Werstern Union.

9. What is your refund policy?

If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund. Please note we can only accept returns that are unopened and unused. All return costs shall be borne by you.

10. What if I received damaged product?

We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.

If you received a defective/damaged item, please kindly contact us .let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.

Contact Us:

Any needs or questions please feel free to contact us, we are always at your service!