FAQ

1. who are we?
HK Starsurge Group Co. is a leading and professional supplier into networking solution. From the highly trained shipping specialists, to the talented technicians, salespeople, and customer service reps, we work round the clock to provide complete service solutions and guaranteed customer satisfaction.
we have enjoyed a big market in Asia(30.00%), the Middle East(15.00%), South America(20.00%), Europe(34.00%), Oceania(2.00%), Africa(15.00%) and USA (5%) other countries and regions.
Now our core business : mellanox network switch, mellanox network card, mellanox cable ect. Warmly welcome you to negotiate business with us.

2. What can we do for you?
1. Brand new quality ensured
2. Within 5 working days Lead Time
3. New In Box With Years Warranty, Pulled Condition With Months Warranty
4. Shipping Available for Freight Collect
5. Request Replied Within 12Hours

3.what can you buy from us?
Mellanox, Aruba, Rukus, Extreme brand products, including switches, network cards, cables, Access Point, etc.

4. why should you buy from us not from other suppliers?
1) 24 Hours Sevice. All requests will be replied within 24 hours.
2) 48 Hours Delivery. Most items will be shipped within 48 hours.
3) Various shipping terms. SF, DHL, FedEx, air/ land/ sea transportations.
4) Secure Packaging. All equipmemt is packaged securely by tranied professional with foam, bubble bag and double-walled carton.
5) Good Warranty. 1-3 years Warranty service covered for new items.
6) One stop source. network switch, network cable and network card ect.

5. what services can we provide?
Accepted Delivery Terms: FOB,CFR,CIF,EXW；
Accepted Payment Currency:USD,EUR,HKD,CNY;
Accepted Payment Type: T/T,MoneyGram,Credit Card,Western Union,Cash,Escrow;