Why Can We Always Ensure Excellent Quality

Quality Control

Warranty Statement

The “Warranty Period” will begin at the date of original product purchased from Milewood Lighting. Milewood Lighting will repair or replace product covered under this warranty with components at Milewood’s election or discretion. Advances in technology may lead to “better or advanced” products being selected for replacement.

This warranty is further conditioned on the purchaser contacting Milewood Lighting during the warranty period between normal business hours to review the issue and initiate the Returned Merchandise Authorization (RMA) process. This must be done prior to the return of any defective product. Only Milewood Lighting manufactured products may be returned through the Milewood Lighting RMA process. No defective products, Milewood Lighting or otherwise, will be returned to purchaser. The Milewood Lighting RMA form must be legible and completed in detail prior to approval for return. The Milewood Lighting Warranty is further conditioned and will only apply to Milewood Lighting products that are properly installed. This includes wiring and connection to proper approved components and product working environments. This warranty is void and does not apply to products that fail as a result of neglect, mistake, misuse, alteration, improper installation or implementation. This includes but is not limited to: improper wiring, installation under improper and non-approved operating environments such as temperature, humidity or voltage conditions, improper installation using components that are not approved or are not Milewood Lighting manufactured products.

Installation and usage of Milewood Lighting products should only be completed in association and complete knowledge of all necessary and related codes, standards and instructions of installation. It is the responsibility of the purchaser to obtain all necessary approvals and to understand the product’s intended use and all relevant instructions, recommendations, and guidelines for the proper installation, use of any Milewood Lighting product and related “manufactured products,” used in conjunction with. The accuracy and completeness of any statements, technical information and recommendations in any form of product literature or instructions are not guaranteed, are not part of this warranty, and does not in any way constitute a warranty. The purchaser is responsible for suitability of installation and full implementation and must determine potential applications and installations independently.

Product Warranty Matrix

Warranty Limitations

This warranty does not include:

• Damages incurred during transportation
• Damages incurred during installation or maintenance by any kind
• Beyond “acts of Nature or God.”