Warranty

For main and core parts, shenzhen Easythreed offers 1 year warranty. We offer free replacement for these main parts.

For unmained parts, Returns are only on unused items within 7 days of receipt. We will provide parts or service on items that prove to be defective from the time of manufacture, and we'll work with you to get your printer running again.

After-sales Support:

1. If the printers have problems, pls do not hesistate to contact us by email or by phone, our after-sales service team will move fast to answer your questions friendly and patiently within 24 hours.

2. Our service team works from Monday to Saturday our time, so pls kindly contact us at that time.

3. Our after-sales team has a track system, so once your questions is recorded and solved, we will track until everything finished.

4. We also offer on site installation and training if you need. but the cost would be beared by you.

1. What's the technology of easythreed 3d printer used?

Currently, we easythreed mainly focus on FDM and SLA Technology for the desktop 3d printers.

2. What types of products do easythreed 3d printers can print?

Our easythreed 3d printers can be used to different fileds, printed parts are mostly for testing and showing. can print samples for students to show as educational use, can print toys for children, can print gifts for friends, can print decorations for fevistal or weddings, can print parts to verfiy your designs or consturcture for industry use, can print antiqu copy collection for fun, can print tiny building models for architecture,.can print arts products.

3. What kind of software do easythreed 3d printers use?

Our R&D develop our own software called Easythreed.

4.What's the printed parts precision of easythreed 3d printers can attain?

Easythreed 3d printers can attain 0.1-0.2mm with 0.1-0.3 layers.
4. What kind of material do easythreed 3D printers can print and what kind of colors?

A lots of material can be print, but the common material used are PLA , ABS, HIPS, PC, PA(nylon), POM, PETG, PVA and so on, there are a variety of colors available.

5. Are the 3d printer assembled when I get it? and easy to operate?

We have 3d printer DIY kit and also full assembled ones.pls do not hesistate our sales.

6. What is the warranty of the machines and how about the after-sales services?

Our warranty for main and core parts for the 3d printers is 1 year, we have strong after-sales service team who can reply your questions very fast.

7. How long is your delivery time?

A usually Our delivery time is generally 3 days if there have machines in stock. exact delivery time based on the quantities customer need.
8. Can you do the design for us? can you do OEM/ODM? also how about software could change to other language version?

Yes. we here can do OEM and ODM 3d printers for customers. we have a professional team having rich experience in 3d printer design and manufacturing. Just t Send us high resolution images, your Logo and text and tell us how you would like to arrange them. we also could change the software language version.

9. How can I get a sample to check your quality?

After price confirmation, you can require for samples to check our quality.