MKE is a manufacturer of centrifuges for laboratory, medical treatment, blood bank, life sciences, research, biotechnology, pharmaceutical, food safety, environment analysis, animal husbandry, and other sectors.
Based in Changsha, China, the factory is operating under ISO 90001 and ISO 13485, and has passed SGS and Intertek factory inspection. All products have got CE certification and approved as Class II medical devices (IVD), and all the manufacturing stages from the design to the final product are constantly subject to the strictest control.
MKE strives to produce top-quality products with intuitive controls to provide the best laboratory systems for your setting, and always looks forward to learning from our valued customers and well-wishers. Your kind feedback will be treated with utmost sincerity.
Hunan Michael Laboratory Instrument Co.,Ltd.
Today, MKE has established a productive and mutually beneficial rapport with customers across the globe. In addition, we are honored to serve as OEM partners for renowned centrifuge brands.
We provide centrifuges, rotors, and accessories to meet every need. If our standard products aren't ideal, we'll work with you to create custom solutions. Our devices are user-friendly with an appealing design.
Warranty Terms
MKE products are covered by a limited warranty:
✔ 1 year for the entire machine, 3 years for the compressor, and 5 years for the motor.
✔ An extended warranty option is available for an additional fee.
✔ Consumables are not covered.
✔ For customized, prototype, sales demo, and agent products, returns and replacements are not supported.
Service Commitment✔ Free hardware/software maintenance within warranty.
✔ Factory maintenance includes freight and customs.
✔ Post-warranty, costs borne by customer.
✔ Lifelong technical support.
✔ Quick response and solution.
✔ Remote technical support and on-site training.
✔ Distributor assistance for installation and maintenance.
● Machine Installation and Training
Comprehensive user manual and video provided.
Choose factory or online training:
● Factory Training
Hands-on installation, troubleshooting, and maintenance.
● On-site Training
Convenient, online session via messaging software.
● Customer Complaints Resolution
Efficient, four-step resolution process:
1. Customer complaints.
2. Solution provision.
3. Feasibility discussion.
4. Satisfaction surveys.