FAQ

1. Q: Are you a factory or trading company?

A: We're a group company including 2 factories and 1 trading company. To avoide competition and factories’ private and confidential purpose.

2. Q: What certificates do you have ?

A: We have gained the certificate of CE, EMC, ROHS, CSA, SAA and ISO9001.we can satisfy your regional requsted if necessary.

3. Q: Can you do OEM ?

A: Yes. We offer OEM/ODM service apart from our standards.

4. Q. Can I have a sample?

A: Yes, we welcome samples or small trial orders for your testing purpose. Standrad samples usually few days ready, but special requested samples might need 2 weeks. It depends and can be discussed.

5. Q: Why choose us?

A:Firstly, we located in Shenzhen the high-tech innovation center, we can guarantee our supply chains are well sourcing and quality controled under our management system. Secondly, we have teams in China, UK, USA, can reply inquiries in different times without jet lag.

Why choose us?

• We are welding machine MANUFACTURER,so we can offer better price and after-sale service and shorter delivery date.
• We use all new components,IGBT tube, diode,capacitor and so on imported components.
• We adopt SMT technology to decrease failure rate and it is convenient to repair the welding machine and reduce the cost of repairing,we just need to change the bad pcb board.
• We provide Warranty period of 1 to 2 years for all our items.

Q1: Can I have a sample for testing?
A: Yes, we can support sample. The sample will be charged reasonably according to the negotiation between us.

Q2: Can I add my logo on the boxes/cartons?
A: Yes, we have R&D capability and professional & efficient team, OEM and ODM are available from us.

Q3: What are the benefits of being a distributor?
A: Special discount marketing protection.

Q4: How can you control the quality of products?
A: Yes, we have engineers ready to assist customers with technical support problems, any issues that may arise during the quoting or installation process, as well as aftermarket support.

Q5: Can we mix items in full container?
A: Yes. We ship our products in bulk, usually 40 feet high cube containers, but 20 feet containers are also acceptable.

Q6: Can I have a visit to your factory before the order?
A: Sure, welcome your visit to our factory.