FAQ

Q1: Are you a factory or trading company?
A1: We are a manufacturer.
Q2: Where is your factory located? How can I visit there?
A2:Our factory are located in guangzhou city.
You can fly to Shenzhen or Guangzhou international airport. And tell us your flight No. We will arrange to pick you up.
Q3: May I buy samples from you?
A3: Yes! You are welcome to place sample order to test our superior quality and services.
Q4: What is your Warranty?
A4: All the products will have 12 months Warranty
Q5:What payment method do you accept?
A5:T/T(Bank transfer), , Money Gram, Paypal, etc.
Q6: Can you put my brand name (logo) on these products?
A6: Yes! The professional OEM services will be welcomed to us. Our factory accepts to make the logo free for bulk orders.
Q7: May I know the status of my order?
A7: Yes .The order information and photos at different production stage of your order will be sent to you and the information will be updated in time.
Q8: What’s the leading time? (How long do you need to prepare my goods?
A8: Delivery (no more than 1000pcs) will be arranged within 3-7 days after payment, and arrive you within about 3-7 working days via international express.
Q9: How will you deliver my goods to me?
A9: Your purchases will be delivered by DHL, UPS, FedEx, TNT, EMS your door. Air Cargo and Sea Cargo, Direct line, Air Mail also be accepted according to clients' request.
Q10: Can you provide us more other products to us to help us to save more shipping costs?
A10: Yes. There’re kinds of HDMI Cables, VGA Cables, DVI Cables, Data USB cables, Display port on DB 9, DB 25, Aux Audio and video Cables, Cat network LAN Cables will be the main products line of Nengjie Factory. The OEM bulk order will be accept as well.