FAQ:

Q: Are you a factory or a trading company?

A: we are 100% factory with our brand.

Q: What’s your brand?

A: HENGXIANG

Q: How to select a right encoder model?

A: A right encoder model is based on different applications and parameters, you could contact us for technical support if you have any query.

Q: Do you offer technical support?

A: Yes, we have professional technician who can solve all your doubts.

Q: What’s your encoder product guarantee policy?

A: 1 year quality warranty and life-long technical support.

Q: Where can I download the encoder catalogue or datasheet?

A: You could visit our official website or email us directly to the latest files.

Q: Where is your factory?

A: Our factory is located on Shanghai City.

Q: Do you test your encoder product before shipment?

A: Yes, we 100% test and examine every piece before shipping to make sure it work well on your device.

Matters needing attention:

1. Please read the encoder specification carefully before installation

2. Encoder is belong to precision instrument, so we should avoid shock or vibration to protect interior parts.

3. The power supply voltage must be holded within specified range, or encoder could be destroyed.

4. Notice coaxially requirements when you install the power shaft, please use flexible coupling and do not press encoder forcibly.

5. Shielding cable of encoder must be connected to avoid electromagnetism interference of alternating current, cables of encoder should be layout individually.

6. Wiring diagram connection should be strictly follow the specified color in catalogue, or encoder interior circuit may be destroyed

7. Encoder should be apart from powerful magnetic field, dust, oil, water, higher (lower) temperature and caustic or flammable material during working.

8. The encoder cable signal can’t be drew or bent forcibly.