Hengda has an engineering and technical team which can always give you the most professional supports and services.
1. All equipment will be checked and tested before shipment to ensure they operate well.
2. Our engineers will provide the installation guide, debug and application training.
Engineers will conduct professional training to the stuff, including the principle of equipment, structure and function, the routine maintenance, the use of plant and solutions. Trainings enable the user's staff to have the ability of independent operation, maintenance and trouble shooting.
3.Hengda provide 24 hours hotline support. Engineers will response within 1 hours once received response from user.
4. Hengda provide guarantees for the equipment in 12 months. During the warranty period, any defects, faults and damage caused by our design, craftsmanship, manufacturing or material defects and any other issue caused by our company shall be handled by us without any charge. And out of the warranty period, we continue to provide service.
5.Hengda maintains adequate spare parts inventory in the types of user’s equipment, and provides user with the concessions supply of accessories and free technical advisory services.
6)Terms of on- site service for Zhongsu Hengda Equipment (Optional)