What makes us different from others?

1. Our excellent Service

For a quick quotation, please just email us, we will reply to you within 12 hours, or sometimes within 1 hour.

If you need an urgent reply, just call us, we will answer your question immediately.

2. Our quick manufacturing time

More than 200 workers enable us to guarantee the delivery time, normal orders we promise to produce within 15 days.

3. Our quality guarantee

Excellent safety design and best quality control enable it product at least 5 years quality guarantee.

Remarks: Our pallet rack shelving system are with advanced equipment, especially
1. Shot Blasting Machine: it's one of the most advanced technology for surface cleaning, using high-speed particles to clean metal surfaces. Compared with traditional acid pickling, it’s better at cleaning and more efficient.
2. AkzoNobel Powder Coating: it’s one of the best powder, colorful, and highly decorative
3. GEMA airbrush: By controlling the coating thickness uniformity, it can eliminate blind angle, achieve a high-grade coating effect and improve production efficiency.

FAQ:

Q: Are you a distributor or manufacturer?
A: We are a manufacturer. NOVA was established in 1997, one of the largest integration enterprises for smart logistics systems and automated warehouse systems. Business scope covers planning, design, manufacture, installation, maintenance, and consulting services.

Q: What are your trading terms?
A: 1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading.
2) Lead time: normally in 15-35 days after deposit is received.
3) Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment is received.
4) Shipping port: Shanghai / Nanjing China.
5) Discounts: we offer a good discount for large quantities.

Q: How I can deliver my goods?
A: 1) Sea Freight: we will update sea freight once we know your sea port where goods will be delivered.
2) Agent designated by client: please tell us the contact detail of your shipping agent and we will arrange to deliver the items.

Q: What is your service?
A: 1) Your inquiry related to our products or price will be replied to in 12 hours.
2) Well-trained and experienced staff to answer all your inquiries in fluent English.
3) OEM & ODM, any your customized racking we can help you to design product.
4) We have very experienced professional engineers to make the best solutions.
5) Warranty: 10 years warranty, the broken parts will be replaced and sent to you.

Q: How to purchase your product?
A: Design drawing →Confirm drawing→Quotation→PI→Confirm PI→Arrange 30% deposit→Manufacturer→QC inspect→Pay balance→Shipping

Q: May I know the status of my order?
A: Yes. We will send you information and photos at the different production stages of your order. You will get the latest information in time.

Q: What's the payment?
A: T/T or LC