1. Before shipment testing at factory, vedio record.
2. Vedio instruction for operation.
3. User manual and installation instruction, layout and drawings.
4. Lable&marks for disassemble parts, wiring&cables.

1. How many electric, water, air need for the machines?
BEISU: technical department supply the whole layout for workshop details.

2. Can I operate machine if don't have experienced engineers?
BEISU: (1) short-time engineers to customer company (5-15 days)
(2) Year-time working as requirements

3. Any quality checking before shipment?
BEISU: 100% confirm, run and test machines before shipment with quality certificate.

4. How long is the guarantee?
BEISU: 12 months since the first day customer operates (except wear parts)

5. How can u help us when face some technical problem?
BEISU: 24 hours by e-mail, message, calling. If problems happens need engineer we will arrange the closest or agent in local country, or send Chinese Engineers to solve in 2 weeks.

6. Where can we get spare part?
BEISU: we choose International Brand that customer can find it in everywhere, such as Siemens,Omron, Delixi etc, or send parts by DHL, Fedex, TNT and other express.

Real time communication SNS group chat(WeChat preferred, Skype/WhatsApp) which includes buyer side and BEISU service team is created for technical assistance in the quickest manner. Scheduled video calls are also available. Just as the company vision 'Customer Oriented' says,BEISU always stands at customer's point to offer the optimum solution and help customer to maximize profit. BEISU has its own customer management system and spare parts management system which ensure quickest responds and enough regular easy-wearing parts whenever customer requests.