FAQQ1 : Our workers can't operate the machine, how to get the training? A1: We will send you the teaching video of the machine and 24-hour online service,we also support free training service, engineers can train your workers for free in our factory for 1-3 days.
Q2 : I don’t know which one is suitable for me ?
A2: Please tell me the following info: 1) Your materials 2) Max size of your material 3) Max cut thickness 4) Normally cut thickness
Q3 : It's not convenient for me to go to China, but I want to see the condition of the machine in the factory. What should I do?
A3: We support the production visualization service. The sales department who responds to your inquiry for the first time will be responsible for your follow-up work. You can contact him /her to go to the factory to check the production progress of the machine, or send you the sample pictures and videos you want. We support free sample service.
Q4 : Do you have the document for customs clearance?
A4: Yes,we have Original. At first we will show you and after shipment we will give you Packing list/Commercial Invoice/Sales contract for customs clearance.