Our service
1. We provide the best service to our every clients. before the order,send all the information to our clients. to help him make the decision. include the size. color. pictures,pack way and shipping way.

2. During the order, we need update the orders and feedback to him. keep him update with his order. such as how is his order,when will be finished,and also take the aging test pictures for his reference. at the same time. provide the packing pictures .after the goods delivery out. provide the tracking number. so that the clients can track his goods at any time.

3. The after-sale service: provide the one year warranty.during this year.the clients can obtain maintain service in free. and also will provide some accessories to the customers.

4. Some products we can provide the certifications. such as CE certification.

FAQ

Q1: Are you trading company or manufacturer ?
A: LEDFUL is a professional LED display manufacturer, having been enrolled in led display industry with professional R&D team and skilled QC team for 12 years.

Q2: What is the control system? How is it?
A: We use Nova Taurus Series asynchronous control system. Support cluster play and management. Support APP/ Phone/ WIFI/ Ipad/ Laptop/ PC/Cloud control. It’s very easy and convenient to control.

Q3: What is your best service?
A: One to one sales engineer to customer responsibility system. We will do:
1. Know your project and provide the best solution for it;
2. Track your order and let you know each step and detail of it;
3. Teach you how to install and use the screen;
4. Care the subsequent use of your screen and ensure your after - sales service be well.
5…6…etc.

Q4: How about your delivery time?
A: Generally, it will take 15 to 25 days after receiving your advance payment. The specific
delivery time depends on the items and the quantity of your order.

Q5:How about your Warranty Term?
A: 3-year warranty. Structure design, installation problem, program the screen, how to use the screen…don’t worry, we have professional after-sale team to solve your any questions after you placed an order. And your exclusive sales engineer will also help you get over any problems.