Our service

After-sale service:

1. Lifetime free maintenance and upgrade.
2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours.
3. Customer satisfaction tracking report.
4. Free technician training.
5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.
6. Special service for big project, such as stadium, exhibitions, squares and so on.

FAQ

Q1: Are you the manufacturer or trading company? and where is your factory?
A: we are professional manufacturer devote in producing Led outdoor, Led indoor display, rental display, stadium screen, advertising screen and stage screen etc. You are warmly welcome to visit our factory to learn the technical and maintenance skills and everything you need in our factory.

Q2:May be we will need some samples, what is the lead time of samples and lead time of order?

A2:We will arrange your sample of the charges within 1-2 days and arrange your order within 10-15 days after receiving your salary.
Q3:How could us arrange order?
A:pls send your inquiry to us--click the "send" in below, then let us confirm all details, you can click "start order" in above, or we send you order link for your payment.
Q4:Which payment method does your company accept?
A:We support T/T or Trade Assurance. For more payment methods, please contact our customer service.
Q5:If have quality problems, how do you solve them?
A:Please provide relevant videos and photos within one month of receipt of the shipment. We will verify it at first. If it is really quality problem, we will work with the engineer to assist you in solving the problem. If we cannot solve it, we will give you a refund or resend you new one for free, but we will not bear the freight.