5. Service

· 5 engineers with more than 20 years experience

· 30 professional technician

· 22 sets advanced CNC production lines on site

· 3 years maintenance and whole life technical support

· Free accessories can be offered to you during the warranty period

6. Quality assurance

The company organizes the production as per ISO9001:2008 standard. From design control, process control, inspection control to delivery, installed and service, we all operating a whole strict process control system. The running of the quality system performs quality manual, procedure files, work instruction and related technical and management standard together with standard and regulation layout by the company. Quality system realizes whole screw and whole procedure control completely.

Quality assurance procedure for important out-source parts.

a. Mainly out-sourced parts: control system, cylinder, hydraulic components, motor, pump etc.

b. After evaluation, select qualified suppliers as business partners.

c. Purchasing according to plan, purchase contract, quality requirement, technical standard, and inspection standard.

7.Delivery and package

Q1. What are the main key points for selecting right machines?

A1: Whole structure,Roller Shaft,Roller Material,Motor&Pump,and Control system. As the new buyer, please kindly know that price not the final point.

Good quality is for long-term business cooperation.

Q2. Can you provide OEM service for roll forming machine?

A2: Yes, most of cold roll forming machine need to be customized as detailed request, because raw material , size , production usage, machine speed, then machine specification will be some different.

Q3. What’s your standard trade terms ?

A2: We can provide the technical offer with FOB,CFR,CIF,Door to Door and so on. Please kindly tell the detailed port name for competitive ocean freight.

Q4. How about the quality control?

A4: Our company adopts 6S system to control every part with passed ISO9001:2000, CE,TUV/BV(.) Certificate.

Q5. How about the after-sale service?

A5: We provide 15 months free warranty and free technical support for the whole life of any machine. During warranty period, if parts still broken, we can send the new ones freely.

Q6. If I am in Beijing,Shanghai or Guangzhou,how to visit your company?

A6: 1) Beiing South Statioin to Cangzhou West Station (by fast train 1 hour).

2) Shanghai Hongqiao to Cangzhou West (4.5 hours)

3) Guangzhou Airport to Tianjin ,then Tianjin to Cangzhou West

When you arrive our station, we will arrange to pick up you there!

8.Our service

A. Foreign debugging

If you need, we will arrange our professional engineers to help you install and debug the machines well. Buyer should pay $60 per day

B. Guarantee period

The warranty will be maintenance, maintain in the guarantee period of 18 months starting from delivery. Because of the quality of equipment during guarantee period, we will provide the parts free of charges, which is in the conditions of correct operation. (Natural disasters or factors which can’t forced by human are excluded).

C. Training

During installation and adjustment of the equipment, our engineers shall provide the training to

buyer’s personnel request to operate and maintain the equipment. Including foundation construction, electrical works, hydraulic oil, safe operation and non-standard safety items, testing material and etc.

D. Lifetime services

Life time services to every customer.