Q:Are you a factory or trading company?

We are a factory

Q:Where is your factory located? How can I visit there?

Our factory is located in Shenzhen City, Guangdong Province, China, about 1 hours train from Hongkong. All our clients, from home or abroad, are warmly welcome to visit us!

Q:What’s the most valuable and important parts for fiber optical converter ?

Chipset, fiber transceiver and power adaptor

Q:How does Ho-link make the quality control of media converter/SFP transceiver/video converter ?

Every product must be tested as above process before leaving factory.

Q:How about the Ho-link product price ?

Ho-link can not make sure our price is the lowest in the market, but we can make sure our price is the most competitive based on the same quality.

Q:What’s MOQ for OEM ?

Generally speaking, MOQ should be 500 pcs each item for OEM service; if you are the new customers, 500pcs may be the problem for the trial orders, you can discuss the detailed MOQ which you can accept with the Ho-link sales. Ho-link have never made the MOQ as the obstacle between our cooperation

Q: How long can you prepare the samples?

Samples can be prepared within 3 days after receiving the payment.

Q: What's the trading term and payment method?

The trading term we prefer is EXW, if you require different term, contact to discuss it. And the payment method we prefer is T/T, but we can still accept the payment via paypal and western union.

Q: What's the guarantee for the product?

We provide 36 months guarantee of repairing.

Q :Do you ship internationally?

Yes. We can ship anywhere you would like. we can ship it via our delivery forwarder or on your shipping account number, to ensure you are getting the best rates, which allows you to handle the export/import taxes.

Q: I placed an order, who do i call to get tracking information?

Our sales staff that you placed your order with, he/she will provide you with tracking information by email.

Q: Why choose Ho-link?

1) Prompt delivery and remarkable services.

2) Competitive selling prices

3) Rich experience of OEM&ODM co-operation.

4)100% new materials for production and 100% reliable quality If you have some question about our products, can contact us by ali trademanager or email. We will get back to you within 24 hours.