Contact Sgaier Truss by:

Guangzhou Sgaier Truss Co.,Ltd.

Nikki

Whatsapp/wechat:0086-18127852766

Email:sales@sgaier.com

www.sgaiertruss.com

FAQ:

1. Q: What certificate do SgaierTruss have?

A: CE TUV SGS certifications and some patent certifications for some new products.

2. Q: What is the terms of payment?

A: We accept Bank Transfer, Western Union or LC,

By T/T, 30% of invoice value as deposit, 70% balance paid before shipment. and some others.

3. Q: Where is the loading port?

A: Port Huangpu in Guangzhou or Ports in Shenzhen.

4. Q: Where is your factory located? How can I visit there?

A: Our factory is located in No.6,Changdun Road,Shiqi Town,PanyuDistrict.Guangzhou City.

It is about 60 minutes by taxi from Guangzhou airport to our factory.

Contact with us, if you want to visit SgaierTruss. We warmly welcome you!

5. Q: How does your factory do regarding quality control?

A: We control products quality under the instruction of national standards or by Third party.

6. Q: What is your packaging?

A: Air bubble film or Carton or flight case or trolley.

7. Q: How long the deliver time?

A: General it is about 5-35 days.

8. Q: What is your after-sales service?

A: Free parts provided once broken within one year.

9. Q: Do SgaierTruss accept OEM order?

A: Yes, we welcome OEM order as well.

10. Q: Do SgaierTruss accept customized logo order?

A: Yes, we can make logo on the truss for clients..

Cooperation process:


Let me know that you are interested in our products.

Step2. Discuss the specification about the products.
Stage and truss:what is the width,depth and height do you want?

Step3. We will send you the quotation and shipping cost if required.

Step4. If everything ok. We confirm the delivery time and delivery address.
If price is not on your budget, please tell me your budget and we choose the suitable products again and we come back to step 2.

Step5. We will send you the Proforma Invoice.

Step6. You pay the deposit and send us the bank slip.

Step7. We arrange production once bank slip received.

Step8. We take photos to confirm with you once goods prepared.

Step9. You pay the balance and send us the bank slip.

Step10. We deliver the goods to the shipping agent once balance received.

Step11. Update the shipping information to you before goods arrived.

Step12. Send the B/L to you and you can bring the products from the shipping agent.

Step13. We will tracking and maintenance of the goods on a regular basis.

SgaierTruss success projects:

SgaierTruss trade show/clients:

Who are we?
Guangzhou Sgaier Truss Co.,Ltd. is a leading stage and truss manufacture in China for years. As one of the biggest stage and truss factory in China, we can supply high quality performance products, such as: aluminum truss, assemble stage, folding stage, cable protector, crowd control barrier, bleachers etc. all products with approved CE and TUV etc. our advantages are quick delivery, competitive price, high quality and 5years quality guarantee service to our customers. If you are a distributor or dealer, please ask about our program to get a better strategy for your company. We have a close relationship with shipping company and can supply mixed product shipping if necessary and low shipping cost.
Welcome contact us for long term cooperation!

After Sale Service:
Professional engineer and application specialists respond to your requests efficiently

Follow up the case, record the entire process. Solution will be provide with 24 hours
Meanwhile, the problem complaint will be reported to QC department
QC will find defect from which department, who is in charge to identify responsibility
Collecting and record customer respond, suggestion, requirement

Warranty period:
Life-time warranty. Any problem caused by our party within one year from the date of shipment, we will provide free spare parts for the repairment. After one year, we can provide the spare parts, but the user should pay for the related cost, including cost of the spare parts, delivery cost etc.